Savanna Morris
I called for help when my heating system failed, but they never arrived as promised.
I called for help when my heating system failed, but they never arrived as promised.
I called for emergency heating repair on a freezing night and waited hours. When help finally arrived, they were unprepared and rude.
I was disappointed with my experience at Petro. The promise of $100 free heating oil sounded great, but navigating their service was frustrating. Customer support was unresponsive when I had questions about delivery. The low monthly payments for new systems seemed enticing, yet the fine print included unexpected fees. Additionally, I faced delays in scheduling my HVAC installation, and communication was lacking. Overall, I expected better service based on their claims but found it lacking.
I was disappointed by the lack of transparency in Petro's pricing, despite their promises of flexibility. The customer service, while friendly, was slow to respond during a heating emergency. Overall, I expected better reliability and communication from an HVAC provider.
Service was unreliable and the pricing plans are misleading and confusing.