Average Review Score: 2,4 out of 5
Based on 1072 reviews.
I had high hopes for Virgin Active, but my experience was disappointing. The variety of classes sounded promising, yet many were overcrowded and poorly organized. The trainers, while knowledgeable, seemed overwhelmed and lacked personal attention. The digital training option felt impersonal and disconnected. Additionally, the facility wasn't as clean or well-maintained as expected. Overall, the hype surrounding Virgin Active didn't live up to reality, leaving me underwhelmed and dissatisfied with the overall experience.
The services were underwhelming and the facilities felt outdated. I expected more from a brand promising a unique fitness experience.
Limited facilities and high prices make this gym unappealing.
I was disappointed with my experience at Virgin Active. The facilities were overcrowded, making it hard to enjoy classes or access equipment. Customer service was lackluster, with staff appearing indifferent to inquiries. The “premium” experience felt overrated and didn’t justify the high prices. Despite the extensive class options, the overall vibe was off-putting, leaving me questioning my membership choice.
The services at Virgin Active are overpriced and lack variety. Many classes feel repetitive, and the trainers often appear disinterested. Additionally, the app for remote workouts is clunky and difficult to navigate. Definitely not worth the hype. Disappointing experience overall.
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